Haven't received your contract?

We're Here to Help!

We understand that preparing for a trip can be stressful—especially when you need to present your insurance contract quickly and… it's nowhere to be found.

Don't worry, you're not alone, and we've made it easy for you to get your documents back (please note, we can only send you your most recently purchased contract. If you need another contract, please contact our customer support directly).

Whether the email got lost, was misspelled during purchase, or you simply can't find the PDF anymore, we're here to help you retrieve your contract quickly, without any hassle.

Common situations - and why it's okay

You never received your contract Sometimes, emails end up in spam or bounce due to a small typo in the email address. It happens!
You deleted the email by mistake No stress — it can be resent anytime.
You're stuck at the consulate or airport We get it. Time matters, and we'll move fast.

Pro tips

Check your spam or junk folder Look for an email from [email protected]

Resend my contract

Please complete the form below so we can verify your identity and resend your insurance certificate.

Any issues with our form or need help?

Contact our support team — we're here for you.

Contact support

Not sure which email you used?

To resend your insurance policy to a new or corrected email address, we'll need to verify your identity to protect your information and ensure everything stays secure.

Once we receive this information, our team will verify your identity, locate your policy and email it to the new or correct address securely.

Any issues with our form or need help?

Contact our support team — we're here for you.

Contact support

Reset my email address

Please complete the form below so we can verify your identity, reset your email address and resend your insurance certificate.

FAQs

Let's get in touch!

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