Need to update your policy?

We're Here to Help!

Sometimes, the details in your insurance policy may need to be corrected. Whether it’s a typo in your name, a wrong date of birth, or travel details like departure/arrival country, we’re here to help you keep your policy accurate and valid.

When to Update Your Policy Personal information corrections: Mistakes in first name, last name, or date of birth. Travel detail corrections: Incorrect departure or arrival country. Documentation alignment: Your policy details must match your passport, visa, or travel documents.

Reminder: We only allow corrections, not a full change of the insured person. Please note that departure country, arrival country, and country of residence are subject to verification and must comply with the Terms & Conditions of your subscribed insurance.

Important: All updates must be requested before your policy starts. Changes after the policy start date aren't possible.

Common Situations

Typo on your details You noticed a typo in your first name or last name after purchasing your policy, or your passport number or date of birth was entered incorrectly.
Booking too early You booked a multi-country trip and need to correct the first traveled country in your policy.
Visa application requirement changes Visa authorities require that policy details match your travel documents exactly.

Pro Tips

Double-check your documents first Make sure all travel and personal information matches your official documents before requesting an update.
Act early Corrections can only be processed before the coverage starts. Contact us as soon as you notice an error.
Provide clear details Include your policy number and exactly what needs updated to speed up the process.
Avoid multiple requests Make all necessary corrections in a single request to save time.

Update Your Policy Information

Please enter your email address and contract number to get started.

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