Claim process

Here's what you need to do.

We're here to guide you every step of the way and simplify the claims process. Below, you'll find essential information for policyholders, such as the key steps for filing a claim, ensuring a smooth process during your emergency. From identifying your insurer, to the next steps, we are here to help you navigate the process with ease and confidence.

A covered incident occurs

If you or someone covered under your policy is experiencing an issue, your insurer is here to assist you.

Contact the insurer 24/7 availability

For coverage during an emergency, your insurer must be informed in advance of treatment and give their explicit agreement to any request for assistance. When contacted, your insurer will respond immediately to your situation, giving them the ability to manage your next steps, from your location to the availability of emergency services, acting as quickly as possible.

Where to find your insurer's phone number?

On you contract, the insurer's number is located on the bottom right side of the first page.

Find your insurer

Please fill out the form below so we can locate your insurer's phone number

Your insurer will process your emergency

Including health car professionals, expenses, and more through their international health care network.

The International Leader of Medical Assistance in the world with 72,500,000 files processed per year.

The 2nd International Leader of Medical Assistance in the world with 15,100,000 files processed per year.

The 3rd International Leader of Medical Assistance in the world with 12,000,000 files processed per year.

MUTUAIDE, part of Groupama (over 11,000,000 customers) that has specialized in Medical Assistance for over 40 years.

and more ...

Our insurers have a worldwide network of tens of thousands of health care professionals capable of responding to unexpected situations. We know that medical emergencies require support and responsiveness. With this in mind, your insurer will communicate with you directly.

Follow the insurer's process

and receive the necessary care, and if you need anything else, do not hesitate to contact your insurer.

Claim is completed

your insurer will close and store the claim.

Important reminder before your claim

What's your insurer covers and what they don't

Travel insurance primarily covers medical emergencies and emergency repatriation outside the Insured's country of residence. Our Insurers manage critical situations worldwide. Unlike health insurance, which covers routine care and communicates through approved networks of health care providers (hospitals, etc.) in a given country, travel insurance must respond immediately to a situation and therefore must deal with your location and the availability of emergency services to act as quickly as possible. Please follow insurer's guidance and check the insurance terms and conditions.