Refund process

Here's what you need to do. We're here to help you!

Requesting a refund doesn’t have to be complicated—we’re here to guide you through the process with ease. Our step-by-step instructions simplify everything, ensuring you have all the information you need to make a successful request. Whether you’re applying for a refund due to a visa refusal or within the 14-day withdrawal period, we’ve got you covered. Submit your request using our online form, and don’t forget to include the necessary documents—such as all pages of the visa refusal notice for each insured person or/and your insurance certificate. Follow these steps with confidence, knowing we'll help you smoothly complete the process.

Submit your refund request

Use our form to submit your refund request. You have two options when requesting a refund:

Visa Refusal: Submit your request within 14 days of the date of notification by the Consular Authorities. Make sure to include all pages of the visa refusal document for each insured person and the insurance certificate.

14-Day Withdrawal Period: Request a refund within 14 days of purchase.

Share additional documents

Please note that some requests may require additional documentation to be processed effectively. In such cases, our support team will reach out to you to ask for more information or for specific supporting documents. Providing these materials promptly will help ensure that your refund is handled smoothly and without unnecessary delays. We appreciate your cooperation and understanding as we work to process your request efficiently.

Insurte will process the refund

Your refund will be processed by our Customer Support team in accordance with the Terms and Conditions outlined in your policy. We ensure that all requests are handled carefully and in compliance with our guidelines to provide a seamless and transparent experience.

Receive the refund

Refunds will be issued directly to the bank card used for the original payment, ensuring a secure and straightforward process. No additional fees will be applied to the transaction. The time frame for receiving your refund may vary between 3 and 15 business days, depending on your bank’s processing times. We appreciate your patience during this period and recommend checking with your bank for further details if any delays occur.